Delivery text scam & how to deal with them
Delivery text scam & how to deal with them
International updated 3 months ago

Delivery text scam & how to deal with them

Delivery text scam

If you've got a habit of ordering stuff online, you're probably no stranger to a "your parcel has been delivered" text.

That's why they seem to be a great way for scammers to hook unsuspecting people in.

Three in five folks have had fake delivery company texts over the past year, consistent with new figures from consumer group, Which?.

The messages often contain a link that brings you to a scam website.

Adam French may be a senior consumer rights editor at Which? and says there is no way you'll really stop scammers from texting you.

They hunt your number using "pot luck", he tells Radio 1 Newsbeat.

"We found out four fresh mobile phones, phone numbers that had never been used anywhere before, and two of these phones still received these scam messages," he said.

"They just send these text messages to as many phone numbers as possible."

Thankfully, 79% of these who had a scam delivery text within the past year said they immediately knew it had been fake.

But some still fall victim to the trick - and three of individuals said they ended up losing money due to one among these scams.

One young couple lost all of their savings due to a scam Royal Mail text last year.

Tom and Freyja Cuff, from Frome, Somerset, received a text a few parcel collection which eventually led to their checking account being emptied of £2,500.

Which? wants it to become standard practice surely sorts of companies, like banks, to not include links or payment requests in texts generally.

This, they say, would make the recommendation clearer - because, for instance , if Royal Mail told customers they never send external links in texts, the scams would be easy to identify .

There are belongings you can do to form sure you are not one among the unfortunate ones.

1. Take precautions
Quite simply, don't click links in texts.

Adam says: "The neatest thing you'll do is really check out the URL within the text message.

"If the name (that's the bit just before or .com) doesn't match the business it says it's , that's a reasonably sure sign that text isn't legitimate.

"But which will be quite fiddly to identify , and sometimes it are often cloned also , so it isn't foolproof.

"The best thanks to stay safe remains to ignore any links in text and get in touch with the business yourself."

2. Report it
If you are doing get one among these texts, Adam says you'll help to guard others by reporting it.

You can do that by forwarding the text to 7726, the network operator.

"Until the network have that information, they do not know to shut it down," Adam says.

An easy thanks to remember who to forward it to is that 7726 are the digits on a telephone keypad that spell out the word "spam".

3. Contact your bank, ASAP
If you've clicked the link and sent money before you realised it had been a scam, try to not worry.

You can report it to your bank, and you've got "every chance" of getting your a refund , Adam says.

"There's a couple of different routes to travel right down to recover some money. the simplest thing to try to to is speak to your bank straightaway."

If that does not work, try making a complaint to the bank.

Failing that, the Financial Ombudsman Service could be ready to help.


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