URJA: BPCL's AI enabled CHATBOT
BPCL chatbot: Bharat Petroleum Corporation Ltd (BPCL) has evolved an AI-enabled chatbot, Urja - the primary within the country's oil and gas industry - to offer its customers an interface for a continuing self-service enjoy and faster resolution of queries/troubles.
Bharat Petroleum organization Ltd (BPCL) has advanced an AI-enabled chatbot, Urja - the primary within the country's oil and gas industries - to provide its clients an interface for a unbroken self-carrier enjoy and faster decision of queries/troubles.
The chatbot is "an shrewd digital assistant with AI/NLP (herbal Language Processing) abilties and educated on more than six hundred use cases," the organization stated in a announcement.
The virtual assistant offers offerings which include LPG booking, charge and price status, and shipping status of booked LPG cylinder and fill up history.
It also allows customers to exchange LPG distributor, replace mobile number, request offerings from BharatGas distributors like mechanic services, and are searching for double bottle connection (for single bottle connection clients).
It allows locate the closest petrol pump in addition to affords the rate of petrol and diesel. It is able to additionally be used for in search of doorstep transport of gasoline.
With the objective of making BPCL's consumer interface complete and included digitally, Urja is now to be at the organization's website for any queries for each B2B and B2C.
"The virtual assistant is designed to supply a continuing self-carrier experience and enable quicker decision of patron queries/troubles," it stated.
BPCL stated it has initiated 'task Anubhav' with an goal of handing over to its extensive retail (B2C) and industrial (B2B) purchaser base a consistent superior and unified experience throughout a couple of touchpoints.
"beneath undertaking Anubhav, Urja represents an incorporated conversation platform that connects all BPCL conversation to any channel, unifying all client contact factors with a single and cohesive voice," it stated.
"After a hit 6 month pilot on WhatsApp for enabling LPG bookings, Urja these days speaks in 13 languages (English, Hindi, Tamil, Kannada, Malayalam, Telugu, Marathi, Gujarati, Oriya, Bengali, Punjabi, Urdu and Assamese)."
Over 45 consistent with cent of the conversations with Urja are in the non-English languages ensuring inclusiveness for all varieties of customers of BPCL.
BPCL has a domestic LPG client base of eight.5 crores plus clients across the country, served through more than 6,000 distributors. With over 19,000 petrol pumps spread throughout the nation ., BPCL these days serves approximately 30 per cent of the gas requirement of the nation.
In addition, BPCL additionally offerings over 12 lakh B2B customers for gas, lubricants and fuel requirements across industries.
"Urja performs a important function to answer and provide solutions for purchaser's queries and necessities with its artificial Intelligence," the declaration stated.
"through our 'Urja' chatbot we goal at presenting a completely new enjoy for our customers and growing an AI based totally digital assistant for availing key offerings and to offer real time resolution of queries," Arun Kumar Singh, Director advertising, BPCL stated.